"We make people before make products" - Matshushita
A competency is an underlying characteristic of an individual that is related to superior performance in a job. Professionals in quality management and quality assurance are expected to have managerial competencies such as:
1. Focus on Customer's Need
Seek information about the needs of customer and ensure these requirements are met.
2. Concern for Standard
Works to meet standards set by management (e.g. ISO 9001, ISO 14001, ISO 18001, ISO 22000)
3. Set Challenging Goals
Defines and acts to reach quality objectives (e.g improve efficiency by 10% in 6 months, reduce reject rate by 5% in a year)
4. Analytical Thinking (analyzing problems)
By using quality tools and methods, quality manager can solve problem in a systematic way.
5. Focus on Improvement
Makes continual changes to the system to improve process performance (better, faster at lower cost) and customer satisfaction
Read More :
Quotes : Quality, Leadership, Custormer
Quality Gurus : Deming, Juran, Crosby, Feigenbaum, Ishikawa
Quality Book : Table of Contents, Chapter 1: Definition of Quality, Chapter 2 : Customer Need, Chapter 3 : Process Management, Chapter 4 : Cost of Quality, Chapter 7 : Quality Improvement
Quality Tools : Pareto Diagram, Control Chart
Quality in Industry : Food,
Quality Program : 5S
Quality Award : MBNQA