1. Leadership
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis and Knowledge Management
5. Workforce Focus
6. Operations Focus
7. Results
The Leadership category examines how organization's senior leader personal actions guide and sustain organization. The category also examines organization's governance system and how organization fulfill its legal, ethical and societal responsibilities and supports its key communities.
The Strategic Planning category examines how organization develops strategic objectives and action plans. The category also examines how chosen strategic objectives and action plans are implemented and changed if circumstances require, and how progress is measured.
The Customer Focus category examines how organization engages its customer for long-term marketplace success. This engagement strategy includes how organization listens to the voice of customer, builds relationships and uses customer information to improve and identify opportunities for innovation.
The Strategic Planning category examines how organization develops strategic objectives and action plans. The category also examines how chosen strategic objectives and action plans are implemented and changed if circumstances require, and how progress is measured.
The Customer Focus category examines how organization engages its customer for long-term marketplace success. This engagement strategy includes how organization listens to the voice of customer, builds relationships and uses customer information to improve and identify opportunities for innovation.
The Measurement, Analysis and Knowledge Management category examines how organization selects, gathers, analyzes, manages and improves its data, information and knowledge assets and how it manages its information technology. The category also examines how organization uses review findings to improve its performance.
The Workforce Focus category examines organization's ability to access workforce capability and capacity need and build a workforce environment conducive to high performance. The category also examines how organization engages, manages and develops workforce to utilize its full potential in alignment with organization's overall mission, strategy and action plans.
The Operations Focus category examines how organization designs, manages and improves its work systems and work processes to deliver customer value and achieve organizational success and sustainability.
The Results category examines organization's performance and improvement in all key areas - product and process outcomes, customer-focused outcomes, workforce-focused outcomes, leadership and governance outcomes and financial and marker outcomes.
2010 Malcolm Baldrige National Quality Award Winners:
1. MEDRAD (Manufacturing)
2. Nestlé Purina PetCare Co. (Manufacturing)
3. Freese and Nichols Inc. (Small Business)4. K&N Management (Small Business)
5. Studer Group (Small Business)
6. Advocate Good Samaritan Hospital (Health Care)
7. Montgomery County Public Schools (Education)
Source: Baldrige Performance Excellence Program, The National Institute of Standards and Technology, U.S. Department of Commerce
Read More :
Quotes : Quality, Leadership, Custormer
Quality Gurus : Deming, Juran, Crosby, Feigenbaum, Ishikawa
Quality Book : Table of Contents, Chapter 1: Definition of Quality, Chapter 2 : Customer Need, Chapter 3 : Process Management, Chapter 4 : Cost of Quality, Chapter 5 : Training for Quality, Chapter 7 : Quality Improvement
Quality Tools : Pareto Diagram, Control Chart
Quality in Industry : Food,
Quality Program : 5S
Read More :
Quotes : Quality, Leadership, Custormer
Quality Gurus : Deming, Juran, Crosby, Feigenbaum, Ishikawa
Quality Book : Table of Contents, Chapter 1: Definition of Quality, Chapter 2 : Customer Need, Chapter 3 : Process Management, Chapter 4 : Cost of Quality, Chapter 5 : Training for Quality, Chapter 7 : Quality Improvement
Quality Tools : Pareto Diagram, Control Chart
Quality in Industry : Food,
Quality Program : 5S